Terms and Conditions
About Us
We offer interim management, counseling and educational products and services, some of which can be downloaded or viewed online after completing our sales process, where, after payment has been completed, the customer will be emailed a link to click on to receive the products and services. Your purchase will be supplied via email within 72 hours, usually at once. The price paid includes all items as described on the product description page on this website: www.dennisvanderspoel.eu. We have a backup helpline, telephone number +31 084 87 555 97.
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact page. We will answer all queries within 72 hours.
Dennis van der Spoel B.V.
Nieuwlandseweg 28
3824 XT Amersfoort
The Netherlands
Definitions
“DvdS”, the “Company”, “our” or “us” means Dennis van der Spoel B.V.
Please carefully read the following terms and conditions relating to your purchase of our products and services. By buying a product or service online, you (the ‘Sponsor”) signify your acceptance of and obligation to these terms and conditions. If you have objections to the following Terms and Conditions, you should not buy a product or service.
Dennis van der Spoel B.V. a Limited company registered in the Netherlands with the Chamber of Commerce under number: 67977391. It provides training, consulting, and management services to Sponsors (‘the Sponsor’/’you’/’your’) via its ‘Assignments’.
References to “Meeting” or “Meetings” in this Terms and Conditions are references to live training, one to one (online or offline) and Mentor sessions.
Engagement
You hereby acknowledge and agree that you have read all the terms and conditions contained in this Order Form or Proposal and you agree that the Order Form or Proposal together with these Terms and Conditions form a contract between you and Dennis van der Spoel B.V.
The Sponsors
The Sponsors of an Assignment are those persons who obtain access to the products and services of the corresponding Order Form or Proposal by:
Agreement
By becoming a Sponsor of an Assignment, you agree to be bound by this Agreement and that the contents hereof will govern your relationship with the Assignment. This agreement informs you of the terms and conditions applicable to your Sponsorship of the Assignment.
Before you decide to Sponsor the Assignment, it is important that you:
Privacy
Our privacy Policy is an integral part of this agreement. Please review it at https://www.dennisvanderspoel.eu/privacy-policy.html.
Disclaimer
Our disclaimers are an integral part of this agreement. Please review them at https://www.dennisvanderspoel.eu/disclaimer.html.
Making a Purchase
Online, we accept all major debit and credit cards via our fully insured and secure PayPal gateway. If you are shopping from outside of the eurozone (euro area), your debit/credit card company will convert the transaction from euros to your own currency while charging a fee for the conversion.
In other instances, you will receive one or more invoices after signing an Agreement, which need to be paid in full before they are due by bank transfer.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between you and us. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product or service for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. In all circumstances, should we fail to supply your product or service after you have paid in full, we will reimburse you in full.
Sponsors Conduct
We require all Sponsors and their employees and guests to be respectful and professional to our staff, location hosts, speakers, and other Sponsors and their guests or families throughout any live events, even during non-scheduled downtime and breaks. We reserve the right to ask the Sponsor and /or their guests to leave the conference room and Venue at once should they be deemed rude, uncooperative, unprofessional, intoxicated or in possession of alcohol or any illegal substance. In such case, the Client’s fees for the live event will not be reimbursed under any circumstances and they will not receive any of our advertised bonuses or qualify for our satisfaction guarantee or any other written or implied guarantee.
Intellectual Property and Copyright
All material provided to you during the Assignment is owned by the Company and is protected by copyright.Any intellectual property rights in the material and content supplied as part of your Sponsorship of the Assignment shall remain the property of the Company.
You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content provided during the Assignment, except with the consent in writing of the Company. Any other use of the material and content is strictly prohibited. The Sponsor agrees not to (and agrees not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
The Sponsor agrees to use all information contained and presented in the meetings of Sponsors only for the purposes of self-improvement.
The Sponsor may not record any meeting or any part thereof.
Copyright in the documents available for sale and/or download from this website (“Documents”) is also owned and controlled by us unless we expressly state otherwise. This means that you are not authorized to reproduce, distribute, publish or sell any Document to any third party nor can you use any Document in whole or in part or adapt it to create another document for use by any third party and pass it off as your own.
However, you may use the Documents for the intended use which is for personal or business reasons, inserting additional information as required to suit your own circumstances. You may use any Document as many times as you wish subject to these Terms and Conditions. The Documents have been drafted to a high standard with every care in ensuring the accuracy and effectiveness of their content. You will appreciate that the Documents may need to be amended from time to time to reflect any changes in practice and procedure therefore it is advisable to check the website regularly for updates or any new Documents that may be relevant to you.
Liability Waiver
You alone are responsible and accountable for your decisions, actions and results in life and business, and by Sponsoring our Assignments or buying our products and services, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance. You agree that our company is not responsible for the success or failure of your business decisions relating to any information presented by our company, or our company products or services, and you specifically release Dennis van der Spoel, or our representatives, or contractors from liability for any special or consequential damages that result from the use of, or the inability to use, the information or strategies communicated during our Assignments, materials, websites, or any products and services provided prior to or following this Assignment, even if advised of the possibility of such damages or caused by negligence of the Company or its representatives. Sponsor hereby accepts all risk to his or her business and health excluding personal injury or death that may result from the Company’s negligence whilst the Sponsor has been participating in the Assignment.
For more information, please see our Disclaimer.
Limitation of liability
Notwithstanding any other provision in this Agreement, nothing will limit your statutory rights; or will exclude or limit Dennis van der Spoel B.V.’s liability for:
The Company will not be liable, in contract or tort in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for:
The Sponsor hereby releases and hold the Company, its agents, representatives, and employees harmless from all liability (except for gross negligence) resulting from:
Shipping and Handling
If you have bought online, you will receive an acknowledgement email with 24 hours of purchase and a receipt/invoice will be attached or mailed separately at the same time.
If you have bought during a Meeting, you will receive acknowledgement and a receipt at your time of purchase. An invoice will be mailed to you separately within 72 hours.
Online content will be made available within 24 hours after purchase, usually with several minutes. You will receive an email with your username and password (if applicable), as well as a link to the relevant content. You will have indefinite and unlimited access to non-downloadable content until one year after it is retired from our portfolio. You will receive due notice of retiring products and services. Links to downloadable content remain operational for a limited time after purchase. Should you experience any difficulty during or after the downloading process, then please contact our Office on +31 84 8755597 or email us via the contact page on our website. We will respond within 24 hours. If you forget your login details, either reset your password online or contact us via the contact page on our website. We will respond within 24 hours. Should in any event the downloadable links be faulty, then we will email any purchased products directly to the customer.
Physical products will be shipped to you within 72 hours after purchase, but usually sooner. Any purchases of items such as DVD sets, books, and other promotional or training materials will be dispatched by registered mail on receipt of your order (proof of postage is always obtained). Your shipment can be tracked by contacting us for the tracking code, which can then be entered on the parcel service provider’s website. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Prices and Tax Charges
Prices are quoted are in euros and are exclusive of VAT/Sales Tax, unless otherwise noted.
For orders made from the Netherlands, 21% VAT is added.
For orders made from outside the Netherlands, but from within the European Union, 21% VAT is added, unless valid EU tax registration details are provided.
All other online orders are VAT free. Products and services bought during live events outside the EU may be subject to local sales tax. Please ask our local representative for more details.
Travel costs, accommodation, meals, and refreshments
Note that most Assignments or Meetings are not residential to our staff and our typical hourly rates do not include transportation, accommodation, or food and beverages, unless otherwise stated.
All costs of travel to and from meetings and the costs of refreshments, meals and accommodation are excluded from the Sponsorship fees but are nonetheless payable in full by the Sponsor, unless otherwise noted.
If and when meals and/or refreshments are provided at events hosted by us; Dennis van der Spoel B.V. take no responsibility for special dietary or allergic requirements if we have not been notified in advance in writing of these.
For correspondence, Contact:
Dennis van der Spoel B.V.
Nieuwlandseweg 28
3824 XT Amersfoort
The Netherlands
Or use the form on the contact page on our website.
Investment and Payment
You must pay to Dennis van der Spoel B.V. in consideration of the products and/or services offered:
Payment Terms
These are generally “pay in full” prior to the Meeting or delivery of products and services.
We offer instalment plans and gainsharing plans for large orders, while a discount is offered for one off payments. All other products and services are always paid in full as soon as they are ordered.
The overall price must be paid including any final instalment before any agreed milestone. If you are paying by instalment, then the milestone must be sufficiently far ahead for all the instalment payments to have been made in advance of the milestone date. All monies must be paid 6 clear days before achieving the milestone.
Consequences of Failure to Pay
If you fail to pay an Installment Sum by the Installment Payment Date for that Sum then ALL monies owing by you (which includes the full Sponsorship and Assignment fee set out in the Order Form) shall become due and owing and must be immediately paid to us without set off or deduction or counterclaim and without need for any further demand.
If Payments are not made by the due dates, your Sponsorship may be cancelled and no refund or credit will be given. If payment is not made within the time limits set out above, this will be a breach of contract by the Sponsor entitling Dennis van der Spoel B.V. to treat the contract as at an end, and reallocate the products, services, materials, and/or resources without notice to the Sponsor.
In the event of Dennis van der Spoel B.V. treating the contracts as at an end, Dennis van der Spoel B.V. shall be entitled to retain all sums already paid by the Sponsor, and the balance due shall become immediately payable by the Sponsor to Dennis van der Spoel B.V. This is without prejudice to Dennis van der Spoel B.V.’s rights to claim damages from the Sponsor in respect of any loss suffered by Dennis van der Spoel B.V.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
No Cancellation and Refund Policy
Once the Sponsor signs an Agreement to sponsor an Assignment, Company makes extensive arrangements and investments while anticipating its fees, and, in the case of a cancellation, incurs significant administration hassles, expenses, and loss of business. Given this fact, we do not accept cancellations or issue refunds after purchase.
Warranty and Returns Policy
We guarantee the quality of all our products, if any products are found to be faulty please return them to us immediately and we either:
1) Send replacement goods or
2) Offer a full money back guarantee.
NB. The warranty lasts for 30 days from the date of purchase.
All goods must be returned in the condition that they were received. Any delivery costs incurred for the return of goods to our office will be the customers responsibility, goods should be returned to the following address:
Dennis van der Spoel B.V.
Nieuwlandseweg 28
3824 XT Amersfoort
The Netherlands
Tel number 084 87 555 97 (International +31 84 87 555 97)
We will answer all queries within 72 hours.
Your returns notice must contain your full name, address and contact numbers, as well as our order number. You should send your returns notices, as well as any other notices you wish to send for purposes of any term of this Agreement, to the address above or via the contact page on our website.
Satisfaction Guarantee
To make use of the satisfaction guarantee, you must first experience a 15-working day period of our service on the Assignment.
If having experienced our service and at the end of day one you are not 100% satisfied, you may request a refund. Such a request must be made by you in writing and received by Dennis van der Spoel B.V. prior to the commencement of the 20th working day of the Assignment. If you use our services on any subsequent day of the Assignment this has the effect of cancelling your request for any refund.
The refund is limited to the service fees mentioned in the Agreement and specifically excludes any reimbursements made, or yet to be made, for travel costs, accommodation, meals, and refreshments.
Variations
The Company reserves the right to make changes to these terms and conditions, which regulate the basis for Sponsorship of the Assignment, as may be required. Should the Company make any such changes, it will advise you, and you will have the right to terminate your Sponsorship of the Assignment within seven (7) days from date of the notice of change, should you not wish to accept the changes. In this event you will not be liable for further Sponsorship fees, which fall due after the effective date of a correct notice of cancellation has been received by the Company.
Change of staff
Note that Dennis van der Spoel himself does not necessarily take part in every Assignment. We will, however, always offer a fully trained and experienced staff on every Assignment.
Consultants, managers, coaches, facilitators, trainers, and mentors may be subject to change or cancellation at any time without prior notification. However, we will always provide a replacement of equal standing.
Location of meetings
The Company reserves the right to move any meeting to another venue within a 25-mile (40-kilometer) radius of the originally named venue on giving not less than 48 hours’ notice to the Sponsor.
Cancellation of meetings by the Company
Should a Meeting be cancelled or withdrawn due to circumstances beyond the Company’s control, the Sponsor will be informed thereof with 24 hours’ notice.
A cancelled Meeting will be rescheduled at the earliest opportunity and the Sponsors will be given 72 hours’ notice of the details of the new Meeting.
No refund of Sponsorship fees or reduction of Sponsorship fees will be due to the Sponsor where a Meeting had to be rescheduled.
Severability
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions in this Agreement and the remainder of the provision in question will not be affected and shall remain of full force and effect.
Non-waiver
Should the Company at any time fail to insist upon strict performance of any of your obligations under this Agreement, or fail to exercise any of the rights or remedies to which the Company is entitled under this Agreement, it shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations. No waiver by the Company shall be effective unless it is expressly stated to be a waiver and is in writing.
Governing law and jurisdiction
These terms and conditions will be governed by the laws of the Netherlands and you irrevocably agree to submit to the exclusive jurisdiction of the courts of the Netherlands.
Non-representation
You acknowledge that you have not relied upon or been induced to enter into this Agreement by any representation other than a representation expressly set out in this Agreement, and the Company shall not be liable to you, in contract or tort, in any other way for any representation not expressly set out in this Agreement. Provided that nothing in this Agreement shall affect the Company’s liability in respect of any fraudulent misrepresentation.
Whole agreement
This Agreement, together with the Assignment’s information and the Assignment’s schedule, sets out the entire understanding between you and the Company in relation to the matters concerning Sponsorship of the Assignment and no other agreements or understandings, not contained herein, shall be relied upon by you.
Complaints handling
Should you have a problem or complaint; we want to know. Most problems can be dealt with by sending a letter to the address for notices given above. The Company will endeavor to investigate all complaints and respond as quickly as possible. The Company will acknowledge receipt and confirm the timescales for a full response when a complaint is received.
Dispute resolution
If any dispute arises between the Company and you then we agree to attempt to settle it by mediation. We both remain entitled to seek resolution of any contractual dispute in any court or tribunal without having to undergo a mediation process.
Force Majeure
If the Company is prevented or impeded from performing any of its obligations as a result of an event over which the Company has no control (‘Force Majeure’) it shall promptly give notice to you stating the circumstances consisting of such event of Force Majeure and the extent and likely duration whereupon such obligations shall be suspended for as long as the event of Force Majeure continues.
If the Company is affected by an event of Force Majeure, it shall make every reasonable effort to minimize the effects thereof and shall promptly resume performance as soon as reasonably possible after removal of the event of Force Majeure.
Where the period of non-performance in relation to any event of Force Majeure exceeds 30 Days from the date of notice of such event of Force Majeure then you or the Company may by written notice terminate this Agreement forthwith.
Reaching Us
If you need to reach us, please email us using the contact page on our website. Alternatively, you can call on 084 87 555 97 (International +31 84 87 555 97) or write to us at Nieuwlandseweg 28, 3824 XT Amersfoort, the Netherlands.
Version
These Terms and Conditions were last updated on June 30, 2017.
We offer interim management, counseling and educational products and services, some of which can be downloaded or viewed online after completing our sales process, where, after payment has been completed, the customer will be emailed a link to click on to receive the products and services. Your purchase will be supplied via email within 72 hours, usually at once. The price paid includes all items as described on the product description page on this website: www.dennisvanderspoel.eu. We have a backup helpline, telephone number +31 084 87 555 97.
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact page. We will answer all queries within 72 hours.
Dennis van der Spoel B.V.
Nieuwlandseweg 28
3824 XT Amersfoort
The Netherlands
Definitions
“DvdS”, the “Company”, “our” or “us” means Dennis van der Spoel B.V.
Please carefully read the following terms and conditions relating to your purchase of our products and services. By buying a product or service online, you (the ‘Sponsor”) signify your acceptance of and obligation to these terms and conditions. If you have objections to the following Terms and Conditions, you should not buy a product or service.
Dennis van der Spoel B.V. a Limited company registered in the Netherlands with the Chamber of Commerce under number: 67977391. It provides training, consulting, and management services to Sponsors (‘the Sponsor’/’you’/’your’) via its ‘Assignments’.
References to “Meeting” or “Meetings” in this Terms and Conditions are references to live training, one to one (online or offline) and Mentor sessions.
Engagement
You hereby acknowledge and agree that you have read all the terms and conditions contained in this Order Form or Proposal and you agree that the Order Form or Proposal together with these Terms and Conditions form a contract between you and Dennis van der Spoel B.V.
The Sponsors
The Sponsors of an Assignment are those persons who obtain access to the products and services of the corresponding Order Form or Proposal by:
- Signing this Agreement
- Completing the Sponsorship application form
- Making full payment of the Sponsorship fees per this Agreement
- Only persons of 18 year of age or over and who can enter into a binding agreement are eligible to become Sponsors of an Assignment.
Agreement
By becoming a Sponsor of an Assignment, you agree to be bound by this Agreement and that the contents hereof will govern your relationship with the Assignment. This agreement informs you of the terms and conditions applicable to your Sponsorship of the Assignment.
Before you decide to Sponsor the Assignment, it is important that you:
- Read these terms and conditions carefully and make sure that you take special note of the cancellation and refund policy, the limitation of liability, our disclaimers, and your release contained in the Agreement
- Retain a copy of the Agreement for your future reference
- Make sure that you are satisfied with our privacy policy.
Privacy
Our privacy Policy is an integral part of this agreement. Please review it at https://www.dennisvanderspoel.eu/privacy-policy.html.
Disclaimer
Our disclaimers are an integral part of this agreement. Please review them at https://www.dennisvanderspoel.eu/disclaimer.html.
Making a Purchase
Online, we accept all major debit and credit cards via our fully insured and secure PayPal gateway. If you are shopping from outside of the eurozone (euro area), your debit/credit card company will convert the transaction from euros to your own currency while charging a fee for the conversion.
In other instances, you will receive one or more invoices after signing an Agreement, which need to be paid in full before they are due by bank transfer.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between you and us. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product or service for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. In all circumstances, should we fail to supply your product or service after you have paid in full, we will reimburse you in full.
Sponsors Conduct
We require all Sponsors and their employees and guests to be respectful and professional to our staff, location hosts, speakers, and other Sponsors and their guests or families throughout any live events, even during non-scheduled downtime and breaks. We reserve the right to ask the Sponsor and /or their guests to leave the conference room and Venue at once should they be deemed rude, uncooperative, unprofessional, intoxicated or in possession of alcohol or any illegal substance. In such case, the Client’s fees for the live event will not be reimbursed under any circumstances and they will not receive any of our advertised bonuses or qualify for our satisfaction guarantee or any other written or implied guarantee.
Intellectual Property and Copyright
All material provided to you during the Assignment is owned by the Company and is protected by copyright.Any intellectual property rights in the material and content supplied as part of your Sponsorship of the Assignment shall remain the property of the Company.
You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content provided during the Assignment, except with the consent in writing of the Company. Any other use of the material and content is strictly prohibited. The Sponsor agrees not to (and agrees not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
The Sponsor agrees to use all information contained and presented in the meetings of Sponsors only for the purposes of self-improvement.
The Sponsor may not record any meeting or any part thereof.
Copyright in the documents available for sale and/or download from this website (“Documents”) is also owned and controlled by us unless we expressly state otherwise. This means that you are not authorized to reproduce, distribute, publish or sell any Document to any third party nor can you use any Document in whole or in part or adapt it to create another document for use by any third party and pass it off as your own.
However, you may use the Documents for the intended use which is for personal or business reasons, inserting additional information as required to suit your own circumstances. You may use any Document as many times as you wish subject to these Terms and Conditions. The Documents have been drafted to a high standard with every care in ensuring the accuracy and effectiveness of their content. You will appreciate that the Documents may need to be amended from time to time to reflect any changes in practice and procedure therefore it is advisable to check the website regularly for updates or any new Documents that may be relevant to you.
Liability Waiver
You alone are responsible and accountable for your decisions, actions and results in life and business, and by Sponsoring our Assignments or buying our products and services, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance. You agree that our company is not responsible for the success or failure of your business decisions relating to any information presented by our company, or our company products or services, and you specifically release Dennis van der Spoel, or our representatives, or contractors from liability for any special or consequential damages that result from the use of, or the inability to use, the information or strategies communicated during our Assignments, materials, websites, or any products and services provided prior to or following this Assignment, even if advised of the possibility of such damages or caused by negligence of the Company or its representatives. Sponsor hereby accepts all risk to his or her business and health excluding personal injury or death that may result from the Company’s negligence whilst the Sponsor has been participating in the Assignment.
For more information, please see our Disclaimer.
Limitation of liability
Notwithstanding any other provision in this Agreement, nothing will limit your statutory rights; or will exclude or limit Dennis van der Spoel B.V.’s liability for:
- Death or personal injury resulting from negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful for the Company to exclude or try to exclude its liability
The Company will not be liable, in contract or tort in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for:
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)
- Any loss of goodwill or reputation; or
- Any special or indirect losses; or
- Wasted management or office time
- Any other loss or damage of any kind suffered as a result of or incurred arising out of or in connection with the provision of the Services in terms of this Agreement, even if such losses are foreseeable or result from a breach by the Company or as a result of any action we have taken in response to any breach by the Sponsor.
The Sponsor hereby releases and hold the Company, its agents, representatives, and employees harmless from all liability (except for gross negligence) resulting from:
- The training and/or any part of the training in which the Sponsor or his employees voluntarily participates
- Any negligent acts or omissions
- Actions
- Damages
- Proceedings
- Claims
- Costs
- Demands
Shipping and Handling
If you have bought online, you will receive an acknowledgement email with 24 hours of purchase and a receipt/invoice will be attached or mailed separately at the same time.
If you have bought during a Meeting, you will receive acknowledgement and a receipt at your time of purchase. An invoice will be mailed to you separately within 72 hours.
Online content will be made available within 24 hours after purchase, usually with several minutes. You will receive an email with your username and password (if applicable), as well as a link to the relevant content. You will have indefinite and unlimited access to non-downloadable content until one year after it is retired from our portfolio. You will receive due notice of retiring products and services. Links to downloadable content remain operational for a limited time after purchase. Should you experience any difficulty during or after the downloading process, then please contact our Office on +31 84 8755597 or email us via the contact page on our website. We will respond within 24 hours. If you forget your login details, either reset your password online or contact us via the contact page on our website. We will respond within 24 hours. Should in any event the downloadable links be faulty, then we will email any purchased products directly to the customer.
Physical products will be shipped to you within 72 hours after purchase, but usually sooner. Any purchases of items such as DVD sets, books, and other promotional or training materials will be dispatched by registered mail on receipt of your order (proof of postage is always obtained). Your shipment can be tracked by contacting us for the tracking code, which can then be entered on the parcel service provider’s website. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Prices and Tax Charges
Prices are quoted are in euros and are exclusive of VAT/Sales Tax, unless otherwise noted.
For orders made from the Netherlands, 21% VAT is added.
For orders made from outside the Netherlands, but from within the European Union, 21% VAT is added, unless valid EU tax registration details are provided.
All other online orders are VAT free. Products and services bought during live events outside the EU may be subject to local sales tax. Please ask our local representative for more details.
Travel costs, accommodation, meals, and refreshments
Note that most Assignments or Meetings are not residential to our staff and our typical hourly rates do not include transportation, accommodation, or food and beverages, unless otherwise stated.
All costs of travel to and from meetings and the costs of refreshments, meals and accommodation are excluded from the Sponsorship fees but are nonetheless payable in full by the Sponsor, unless otherwise noted.
If and when meals and/or refreshments are provided at events hosted by us; Dennis van der Spoel B.V. take no responsibility for special dietary or allergic requirements if we have not been notified in advance in writing of these.
For correspondence, Contact:
Dennis van der Spoel B.V.
Nieuwlandseweg 28
3824 XT Amersfoort
The Netherlands
Or use the form on the contact page on our website.
Investment and Payment
You must pay to Dennis van der Spoel B.V. in consideration of the products and/or services offered:
- The fee specified in the Order Form or Proposal in one lump sum without set off, deduction or counterclaim; or
- If we have agreed that you may pay by Installment, you must pay each Installment without deduction on the Installment Payment Date required by us and as set out in the Order Form or Proposal.
Payment Terms
These are generally “pay in full” prior to the Meeting or delivery of products and services.
We offer instalment plans and gainsharing plans for large orders, while a discount is offered for one off payments. All other products and services are always paid in full as soon as they are ordered.
The overall price must be paid including any final instalment before any agreed milestone. If you are paying by instalment, then the milestone must be sufficiently far ahead for all the instalment payments to have been made in advance of the milestone date. All monies must be paid 6 clear days before achieving the milestone.
Consequences of Failure to Pay
If you fail to pay an Installment Sum by the Installment Payment Date for that Sum then ALL monies owing by you (which includes the full Sponsorship and Assignment fee set out in the Order Form) shall become due and owing and must be immediately paid to us without set off or deduction or counterclaim and without need for any further demand.
If Payments are not made by the due dates, your Sponsorship may be cancelled and no refund or credit will be given. If payment is not made within the time limits set out above, this will be a breach of contract by the Sponsor entitling Dennis van der Spoel B.V. to treat the contract as at an end, and reallocate the products, services, materials, and/or resources without notice to the Sponsor.
In the event of Dennis van der Spoel B.V. treating the contracts as at an end, Dennis van der Spoel B.V. shall be entitled to retain all sums already paid by the Sponsor, and the balance due shall become immediately payable by the Sponsor to Dennis van der Spoel B.V. This is without prejudice to Dennis van der Spoel B.V.’s rights to claim damages from the Sponsor in respect of any loss suffered by Dennis van der Spoel B.V.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
No Cancellation and Refund Policy
Once the Sponsor signs an Agreement to sponsor an Assignment, Company makes extensive arrangements and investments while anticipating its fees, and, in the case of a cancellation, incurs significant administration hassles, expenses, and loss of business. Given this fact, we do not accept cancellations or issue refunds after purchase.
Warranty and Returns Policy
We guarantee the quality of all our products, if any products are found to be faulty please return them to us immediately and we either:
1) Send replacement goods or
2) Offer a full money back guarantee.
NB. The warranty lasts for 30 days from the date of purchase.
All goods must be returned in the condition that they were received. Any delivery costs incurred for the return of goods to our office will be the customers responsibility, goods should be returned to the following address:
Dennis van der Spoel B.V.
Nieuwlandseweg 28
3824 XT Amersfoort
The Netherlands
Tel number 084 87 555 97 (International +31 84 87 555 97)
We will answer all queries within 72 hours.
Your returns notice must contain your full name, address and contact numbers, as well as our order number. You should send your returns notices, as well as any other notices you wish to send for purposes of any term of this Agreement, to the address above or via the contact page on our website.
Satisfaction Guarantee
To make use of the satisfaction guarantee, you must first experience a 15-working day period of our service on the Assignment.
If having experienced our service and at the end of day one you are not 100% satisfied, you may request a refund. Such a request must be made by you in writing and received by Dennis van der Spoel B.V. prior to the commencement of the 20th working day of the Assignment. If you use our services on any subsequent day of the Assignment this has the effect of cancelling your request for any refund.
The refund is limited to the service fees mentioned in the Agreement and specifically excludes any reimbursements made, or yet to be made, for travel costs, accommodation, meals, and refreshments.
Variations
The Company reserves the right to make changes to these terms and conditions, which regulate the basis for Sponsorship of the Assignment, as may be required. Should the Company make any such changes, it will advise you, and you will have the right to terminate your Sponsorship of the Assignment within seven (7) days from date of the notice of change, should you not wish to accept the changes. In this event you will not be liable for further Sponsorship fees, which fall due after the effective date of a correct notice of cancellation has been received by the Company.
Change of staff
Note that Dennis van der Spoel himself does not necessarily take part in every Assignment. We will, however, always offer a fully trained and experienced staff on every Assignment.
Consultants, managers, coaches, facilitators, trainers, and mentors may be subject to change or cancellation at any time without prior notification. However, we will always provide a replacement of equal standing.
Location of meetings
The Company reserves the right to move any meeting to another venue within a 25-mile (40-kilometer) radius of the originally named venue on giving not less than 48 hours’ notice to the Sponsor.
Cancellation of meetings by the Company
Should a Meeting be cancelled or withdrawn due to circumstances beyond the Company’s control, the Sponsor will be informed thereof with 24 hours’ notice.
A cancelled Meeting will be rescheduled at the earliest opportunity and the Sponsors will be given 72 hours’ notice of the details of the new Meeting.
No refund of Sponsorship fees or reduction of Sponsorship fees will be due to the Sponsor where a Meeting had to be rescheduled.
Severability
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions in this Agreement and the remainder of the provision in question will not be affected and shall remain of full force and effect.
Non-waiver
Should the Company at any time fail to insist upon strict performance of any of your obligations under this Agreement, or fail to exercise any of the rights or remedies to which the Company is entitled under this Agreement, it shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations. No waiver by the Company shall be effective unless it is expressly stated to be a waiver and is in writing.
Governing law and jurisdiction
These terms and conditions will be governed by the laws of the Netherlands and you irrevocably agree to submit to the exclusive jurisdiction of the courts of the Netherlands.
Non-representation
You acknowledge that you have not relied upon or been induced to enter into this Agreement by any representation other than a representation expressly set out in this Agreement, and the Company shall not be liable to you, in contract or tort, in any other way for any representation not expressly set out in this Agreement. Provided that nothing in this Agreement shall affect the Company’s liability in respect of any fraudulent misrepresentation.
Whole agreement
This Agreement, together with the Assignment’s information and the Assignment’s schedule, sets out the entire understanding between you and the Company in relation to the matters concerning Sponsorship of the Assignment and no other agreements or understandings, not contained herein, shall be relied upon by you.
Complaints handling
Should you have a problem or complaint; we want to know. Most problems can be dealt with by sending a letter to the address for notices given above. The Company will endeavor to investigate all complaints and respond as quickly as possible. The Company will acknowledge receipt and confirm the timescales for a full response when a complaint is received.
Dispute resolution
If any dispute arises between the Company and you then we agree to attempt to settle it by mediation. We both remain entitled to seek resolution of any contractual dispute in any court or tribunal without having to undergo a mediation process.
Force Majeure
If the Company is prevented or impeded from performing any of its obligations as a result of an event over which the Company has no control (‘Force Majeure’) it shall promptly give notice to you stating the circumstances consisting of such event of Force Majeure and the extent and likely duration whereupon such obligations shall be suspended for as long as the event of Force Majeure continues.
If the Company is affected by an event of Force Majeure, it shall make every reasonable effort to minimize the effects thereof and shall promptly resume performance as soon as reasonably possible after removal of the event of Force Majeure.
Where the period of non-performance in relation to any event of Force Majeure exceeds 30 Days from the date of notice of such event of Force Majeure then you or the Company may by written notice terminate this Agreement forthwith.
Reaching Us
If you need to reach us, please email us using the contact page on our website. Alternatively, you can call on 084 87 555 97 (International +31 84 87 555 97) or write to us at Nieuwlandseweg 28, 3824 XT Amersfoort, the Netherlands.
Version
These Terms and Conditions were last updated on June 30, 2017.